Standard Chartered
Responsibilities
Job Description
To deliver first class client service to our Wholesale
Banking Clients by acting on, investigating and resolving transaction enquiries, complaints and other
service related issues.
Key Roles & Responsibilities
Key responsibilities would cover 4 (four) areas:
1. Client Sen/ice
As single point of contact for external clients and
internal stakeholders to act on, research, invesigate & resolve enquiries,
complaints, discrepancies, transactional errors and other request - as part of
Fulfillment Team.
He/she is also responsible for effective recovery of
complaint logging, handling & resolution
2. Risk and Control
Comply with process of client identifcation.adhre to
policies including escalation & com- pliance requirements.
3. Operational Excellence
Assist in implementation of service and efficiency
improvement initiatives in client sen/ice
centre and facilitate transfer of best practice.
centre and facilitate transfer of best practice.
4. Administration
Responsible for all admin task related to client
enquiries, reporting, MIS generation, retrieval
recors as well as other team admin support.
Qualifications & Skills
recors as well as other team admin support.
Qualifications & Skills
1.University graduate
2. Has a good service attitude
3. Client focused and willing to go beyond
expectations when necessary
4.General liking of people
4. A team player who enjoys working together as team
to serve others
5. Good command of English and Indonesia (both
speaking and writing)
6. Ability to speak other language is a plus point
7. Has Trade knowledge
8.Effective interpersonal and communication
skills
9. Ability to work under pressure
10. Proactive rather than reactive
11.Good ownership
12. Organised and detail oriented
13. Has the ability to recognize risk and
balance with client's expectation
14. A good listener
15. High slef esteem & confidence level
16. Computer literate with ability to learn processing
& customer service software
Diversity & Inclusion
Diversity & Inclusion
Standard Chartered is committed to diversity and
inclusion. We believe that a work environment which embraces diversity will
enable us to get the best out of the broadest spectrum of people to sustain
strong business performance and competitive advantage. By building an inclusive
culture, each employee can develop a sense of belonging, and have the
opportunity to maximise their personal potential.
Closing Date:13-Nov-13
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Relationship Manager - Priority Banking
Standard Chartered
Responsibilities
Job Description
Sen/icing & Managing customer relationships by
engaging them, uncovering their needs & providing them with the
appropriate products, services & solutions from the entire range of the Consumer Banking suite.
Resposible to drive profitable revenue & volume growth from their portfolio with a focus on new acquisition,
deepening of existing customer relationships and cross sell thereby improving market & customer share of wallet
with the Bank
appropriate products, services & solutions from the entire range of the Consumer Banking suite.
Resposible to drive profitable revenue & volume growth from their portfolio with a focus on new acquisition,
deepening of existing customer relationships and cross sell thereby improving market & customer share of wallet
with the Bank
Key Roles & Responsibilities
Relationship Management, Customer/business
acquisition, Customer needs Analysis & Consultation, Risk
Management, Compliance & Control, Health & Safety Environment
Qualifications & Skills
Management, Compliance & Control, Health & Safety Environment
Qualifications & Skills
Preferable candidate with good sales track record from
other Bank at the same level
Diversity & Inclusion
Diversity & Inclusion
Standard Chartered is committed to diversity and
inclusion. We believe that a work environment which embraces
diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance
and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and
have the opportunity to maximise their personal potential.
diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance
and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and
have the opportunity to maximise their personal potential.
Closing Date:13-Nov-13
-----------------------------------------------------------------------------------------
Demikian info seputar Lowongan Kerja Standard Chartered Oktober 2013 yang kami update hari ini semoga berguna dan bermanfaat bagi anda calon pelamar dan dapat diterima diperusahaan yang dikehendaki, untuk informasi lainnya dapat anda cari di blog ini, Terima Kasih dan Salam Sukses.
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